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‎04-13-2017 03:48 PM

HP Recommended

I am getting a 60.02 error and I have turned off the printer several times and it won't go away.

This follows a paper jam which I cleared.

3 people had the same question
2 REPLIES 2

‎04-13-2017 09:01 PM

HP Recommended

You do not tell us the model number, but on laserjets this error indicates that the lifter motor for tray 2 cannot lift the paper in the tray. Make sure the backstop of the tray is not to far forward that it prevents the tray from lifting. Usually on the right side of the tray is like a half gear which move up and down to lift the bottom of the tray to lift the paper. Without any paper in the tray move that gear by hand to see if does what is is supposed to do. Also look in the right side of the tray cavity where the motor is located to make sure there is no paper stuck preventing the motor from lifting.

‎10-03-2019 12:54 AM

HP Recommended

I am getting the same error for hp laserjet pro 500 color mfp m570dn.  It is brand new and I just installed it last week and now it is getting the 60.02 error.  I do here a clicking noise when the printer is turned on.

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