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‎03-19-2017 03:31 PM

HP Recommended
Pls, I have the same problem as described above. my printer can't do photocopy. all the lights in the panel are showing and none of the button is working. please assist me. thanks
1 REPLY 1

‎03-20-2017 02:06 PM

HP Recommended

Greetings @Omuru, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to make a copy on your printer as none of the buttons are responding. 

Don't worry, I will be glad to assist you. 

Are you able to make a scan on the printer?

Are you able to print?

 

Recommend you to do a hard reset on the printer.

Disconnect the power cord of the printer.

Leave it idle for a minute.

If you are using a surge protector, disconnect it and connect the printer to the wall outlet directly. 

Turn the printer ON and check.

If the issue persists, connect the printer to your computer using a USB cable. 

Download the firmware update from www.hp.com/drivers and install it on the printer.

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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