03-19-2017 03:31 PM
03-20-2017 02:06 PM
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to make a copy on your printer as none of the buttons are responding.
Don't worry, I will be glad to assist you.
Are you able to make a scan on the printer?
Are you able to print?
Recommend you to do a hard reset on the printer.
Disconnect the power cord of the printer.
Leave it idle for a minute.
If you are using a surge protector, disconnect it and connect the printer to the wall outlet directly.
Turn the printer ON and check.
If the issue persists, connect the printer to your computer using a USB cable.
Download the firmware update from www.hp.com/drivers and install it on the printer.
Let me know if this helped.
If the information I've provided was helpful,
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