San result

[Ludo1]

Hello

Since a few days i get grey stripes on my scans when I scan with the automatic documentloader .

I don't get those stripes when I scan with de glass plate .

How can I solve this problem.

Many thanks

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[Resolv_S · Accepted solution]

Hello@Ludo1,

Welcome to the HP Forums!

I have read you are unable to get rid of the gray lines while copying from the printer. I will definitely help you.

I recommend you to follow the steps from the link below and check

http://hp.care/2fCNoN0.

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

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[Ludo1]

Hello

The problem is not when I print , the problem is when I scan a document.

When I scan a document through the document feeder on top of the printer I get after scanning grey lines in the scanned document.

When I scan through the glass plate these stripes are away in the scanned document.

So scanning on the glass plate its ok , but same document scanning trough the feeder gives grey stripes. I  Think there is maybe dirt on some of the wheels ... I don't know .

[Resolv_S]

Hi@Ludo1,

Thanks for the response.

If you observe the scan bed, you will see a glass strip to the left.

Try cleaning that and also the rollers and check if that solves the issue.

Use the document from the link below and perform the steps mentioned it to check if it resolves it.

http://hp.care/2hdNZH7

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.