12-15-2008 08:06 PM
Can anyone help? I go to launch my Hp Director software to scan a document and an error message appears that says "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again." This has happened before but I can't remember the steps performed on the Menu of the scanner. Does anyone know how to get the computer and Laserjet 2840 to communicate?
01-14-2009 09:41 AM
Download the HP LaserJet Fix Scan Utility : Fixes errorrs: "Can't Communicate", "Device Not Connected", or "HPImaging Device Could Not Be Initialized" messages when scanning due to the scanner port being set incorrectly or the IP Address being changed in a network environment.
01-14-2009 05:34 PM - last edited on 04-18-2016 09:39 AM by OscarFuentes
07-22-2010 09:43 AM
I also have a communication problem with the "error message" about not communicating on my computer screen. However, the All-in-One (HP 7310) shows a message that scanning software is not installed.
When I try and re-install the software from the CD, the HP software tells me that there is hardware recognition and I don't need to install, but gives me no options to repair.
I downloaded the utility for scanning from HP and run it. It shows that no scanning software is installed. Any suggestions.
12-31-2010 02:24 PM - last edited on 12-31-2010 03:57 PM by MrMatthew
I have the same problem. However, that "fixit" software is not for my scanner. I have an hp flatbed scanjet 4600. It worked on my old computer. I bought a new computer about a month ago, installed the software from the CD, and when I try to use the scanner, I get that dredded message: "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."
Is there a solution? My computer is a pretty decent, new PC laptop, running Windows 7 Professional.
01-19-2011 06:46 PM
For me, all I had to do was disconnect and reconnect the USB that connected my computer to my printer/scanner. Hope this helps some people, if not all...
10-15-2011 09:05 AM - last edited on 04-18-2016 02:56 PM by OscarFuentes
AlmostThere wrote:If the error message appears on the computer while scanning from a networked product, click this link: http://support.hp.com/us-en/document/c00897542. If with USB, click this link: http://support.hp.com/us-en/document/c00040499Regards,AlmostThere
your link @ http://support.hp.com/us-en/document/c00897542 doesn't work
06-01-2016 09:11 AM
I have found that I am unable to retrieve scans that I have taken and I am therefore unable to use them to email colleagues. Can you suggest what I am doing wrong?