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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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04-26-2017 10:38 AM
Any ideas?
Solved! Go to Solution.
Accepted Solutions
04-27-2017 03:22 PM - edited 04-27-2017 03:25 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand you've accidentally fitted the printer cartridge the wrong way and now it doesn't seem to come back out,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you try manually moving the carousel to release the cartridge?
If you haven't, here's how it's done, with more details:
You can manually move the carousel by opening the scanner lid and the lid below that so you should see the toners.
On the left side of the black frame, you will see an oval hole with a white plastic piece inside it.
You will need to use something to push down on the white plastic piece, at the same time push the carousel backward, don't touch the toner though. It has to be in the exact right position in order to be able to pull the toner out.
I included a picture with the general area, where to use the manual feature on the printer.
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Riddle_Decipher
I am an HP Employee
04-27-2017 03:22 PM - edited 04-27-2017 03:25 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand you've accidentally fitted the printer cartridge the wrong way and now it doesn't seem to come back out,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you try manually moving the carousel to release the cartridge?
If you haven't, here's how it's done, with more details:
You can manually move the carousel by opening the scanner lid and the lid below that so you should see the toners.
On the left side of the black frame, you will see an oval hole with a white plastic piece inside it.
You will need to use something to push down on the white plastic piece, at the same time push the carousel backward, don't touch the toner though. It has to be in the exact right position in order to be able to pull the toner out.
I included a picture with the general area, where to use the manual feature on the printer.
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Riddle_Decipher
I am an HP Employee
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