Trying to print from my computer

[squirley]

I am trying to print from my computer and I get a error message saying: Remove & check cartrige.  I removed both the black & color cartridge and put back in. I still get the same message when I shut down the top. I tried shutting the primter down but I get the same message when it comes back on. Any suggestions? The cartridges are very new too.

[Rainbow7000 · Accepted solution]

Hi there!
Welcome to the HP Forums, I hope you're well @squirley,

I came across your post about the check cartridge error you're seeing on your PSC 2210, and wanted to reply with my suggestions. See the link below and try the steps. If the problem continues, contact HP to see about a replacement cartridge or printer.

Remove and Check the [Right/Left] Cartridge

If you have any troubles, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up"

to say thanks for my help.

Have a wonderful day:D

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're

located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the

bottom of the 'HP Support- Contact' page to fill out the form provided with

your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone

number.' A case number and phone number will now populate for you.