09-12-2012 01:41 PM
Am using compatible ink cartridges that I have used successfully before but this time the printer will not recognise the black cartridge. When you look at the ink levels the colour shows an oval but the black a cross.The message that comes up says that the ink cartridge is not compatible and something to do with configuration. I am really at a loss and would greatly appreciate any help and advice from anyone who has experienced something similar and or overcome it. Many thanks
09-17-2012 01:57 PM
To be honest with you it appears that the remanufactured cartridge is defective. Install another cartridge to see if you have the same issues. Let me know what you find out?
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