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‎03-21-2017 04:12 PM

HP Recommended
Product: hp laserjet 9500 mfp
Operating System: Microsoft Windows 7 (64-bit)

We recently upgraded one of our office computers.  The previous computer had the printer plugged into it.  I plugged it into the new pc and loaded all the software and it worked fine.  when we shutdown the pc and then turn it back on it doesn;t seem to print?  Any ideas what the problem would be?

2 REPLIES 2

‎03-22-2017 09:03 AM

HP Recommended

Hello,

 

Quick question, you have it plugged in via USB? 

I'm an HP employee.
I am speaking for myself and not for HP.Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
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‎03-22-2017 09:14 AM

HP Recommended

There are many things that could be wrong, but can you please try the HP print and scan doctor and report here if it is not able to help you resolve your issue?

 

http://support.hp.com/us-en/document/c02073861

 

Nolan

(I work for HP, but support isn't my usual role here)

 

I'm an HP employee.
I am speaking for myself and not for HP. Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
Was this reply helpful? Yes No
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