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Student
Posts: 1
Member Since: ‎08-02-2013
Message 1 of 2 (689 Views)

hp photosmart printer won't pull paper from tray

My C309G printer won't pull paper from the photo tray, 4 x 6 or 5 x7.  It tries several times and then it states to load paper.  I have brand new photo paper - that I store flat and in a dark place so it doesn't warp - any ideas?

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Associate Dean
Posts: 7,354
Member Since: ‎12-02-2008
Message 2 of 2 (675 Views)

Re: hp photosmart printer won't pull paper from tray

Have you tried to clean the paper rollers?

See solution #3 in this link on how to clean them.

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