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Honor Student
Posts: 2
Member Since: ‎03-15-2017
Message 1 of 4 (72 Views)

laser jet pro mfp m277dw

Product Name: laser jet pro mfp m277dw
Operating System: Microsoft Windows 10 (64-bit)

I have bought a new hp laser jet pro mfp m277dw. I cant install. Display says "Ready 2 download needs boid rfu 60"

The printer dont show up so I cant install it. When I touch the display nothing happens. I use a usb to connect but the computer dont find it. I have try with both windows and mac os. Is the new printer broken ?

 

Br Stefan

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HP Support Agent
Posts: 3,700
Member Since: ‎01-29-2014
Message 2 of 4 (41 Views)

Re: laser jet pro mfp m277dw

[ Edited ]

Hi! @rovholet, Thanks for stopping by HP forums!

 

I understand you have issues installing your printer you are getting error Ready 2 download needs boid rfu 60 on your PC.

 

Don't worry I will try to help you out.

 

Did you make any changes to your printer?

 

Do you see any blinking light on the printer?

 

Try performing a hard reset on your printer and check if it helps.

 

Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.
Turn the product off. Disconnect the power cable from the product for 30 seconds and then reconnect.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.
Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.

 

If the issue still persists try performing a super NVRAM reset on your printer and check if it helps.

 

Since the steps to perform NVRAM reset is confidential I will send you the steps in a private message. Please watch your inbox.

 

 

 

Let me know if this works!

Have a great day ahead! Smiley Happy

MrRobot
I am an HP Employee


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Honor Student
Posts: 2
Member Since: ‎03-15-2017
Message 3 of 4 (23 Views)

Re: laser jet pro mfp m277dw

Hi Mr Robot.

Thanx for help but it doesent work. I tryed the SUPER NVRAM Reset but nothing happend Smiley Sad

Still have "Ready 2 download needs boid rfu 60" in display on the printer.

Do you think its broken ?

 

Br

Stefan

HP Support Agent
Posts: 3,700
Member Since: ‎01-29-2014
Message 4 of 4 (18 Views)

Re: laser jet pro mfp m277dw

@rovholet, Thanks for your generous response and time.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned even after performing NVRAM reset the issue still persists.

 

I'm afraid it looks to be a hardware issue with the printer.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

Have a wonderful day ahead! 

Take Care! Smiley Happy

 

MrRobot
I am an HP Employee


If you found this reply helpful”, you can let others know by
“Accepting This As The Solution.” You can also show your appreciation by “Giving Kudos.”
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