03-21-2014 10:44 AM
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Sorry to hear that your are getting the message that your printer is Off Line. One quick step you can try is to have the printer power cable connected direct to a wall outlet and not a Power Bar/Strip. HP printers already have a built in surge protector and if you have it connected to a bar/strip, the printer will NOT get all the power needed to function properly and it will cause errors on the printer of connectivity issues. Here is a link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. If this does not resolve the issue, Please respond with which Operating System you are running and I will be happy to research the issue more in detail.
Which Windows Operating System am I running?
Thank you for your time.
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W a t e r b o y 71
I work on behalf of HP
01-06-2015 09:57 AM
HP and Microsoft have been working on this problem for the last couple of months.
Microsoft have released a new version of the WSD component and included this in this the November Role up update.
This update can be downloaded from Windows Update, but if you wish to install this manually please go to this Microsoft link and follow the instructions there.
I work for HP
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