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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2017 09:56 AM

HP Recommended

I tried to print a 2 page pdf file; it wouldn't print; then it started spitting out pages that were either blank or with gibberish at the top of the page; it was printing and printing and printing. I went to kill the print job but there were no jobs listed in the print queue. I turned my computer and printer off and then back on. However, the printer does not turn on. I have checked the connections of the printer. Any suggestions would be greatly appreciated.

Joel Margolis

1 REPLY 1

‎02-10-2017 08:25 AM

HP Recommended

@oner

 

Welcome to the HP Forums. I would be happy to help you. I understand that your printer prints blank pages and you have already done some preliminary troubleshooting. 

 

However, I will need a few details to provide an accurate solution,

  • Provide me the printer model number.
  • Which operating system is installed on your computer?

Meanwhile:

  • Clean the cartridges and restart the printer.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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