problem with deskjet 3050a j611

[philippe75]

Hi,

i bought the hp deskjet 3050a j611 last week and i have a problem

my friend advise me to do a reset to factory

how can we do that because the method described in the manual (unplug wait 15 minutes) did not work

thanks

[DevRao]

Hi,

May  I know why would like reset to factory defaults if printer is new?

[philippe75]

hi thanks for your help
last week I have already printed some labels for my packages
but since I have a message that the cartridge is incompatible
So I will wish to reset to factory
it's not possible?
thanks again for your help

[DevRao]

Hi,

Please refer the following document to resolve the error mentioned.

http://support.hp.com/us-en/document/c02244928

[philippe75]

HI,
i've done all these steps and I also unplugged the power and waited 15 min but still nothing. That is why I want to do a factory reset and then if that does not work buy a new cartridge when it is brand new.

[DevRao]

Hi,

Please follow the steps mentioned below to reset the printer to factory defaults. Please remove cartridges before doing this.

1. From Home screen press Back/Cancel/Back/Back Buttons, in sequence.
2. Pess OK to enter Support Menu (Selection Button 2).
3. Press Selection Button 3 for Reset Menu and press OK (Selection Button 2).
4. Press Selection Button 3 for Semi-Full Reset and press OK (Selection Button 2).
5. Wait for unit to Power Down/Turn Off.
6. Press Power button to turn the Printer On.

NOTE: RESET will restore all user defined settings.

[chasfmill]

When the printer is displaying the "incompatible cartridge" error on the screen, it is not possible to get to the home screen or to the support screen.  If I take out the cartridges, the screen then says there are no cartridges and still won't go to the home screen.  I believe there is a hard reset by pushing two switches, but I don't know what it is.

[KimDA]

I have a document stuck in my print que and it won't print or allow me to cancel it.  From the forum, I tried a reset of the printer, power down (wait > 60 seconds) and power back up. Nothing is working to clear that que.  I am stuck.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

[RandyOlson1953]

I have a DeskJet 3050a J611 Need to reset to factory setting. Tried a method but can't find :

1. From Home screen press Back/Cancel/Back/Back Buttons, in sequence.
2. Pess OK to enter Support Menu (Selection Button 2).
3. Press Selection Button 3 for Reset Menu and press OK (Selection Button 2).
4. Press Selection Button 3 for Semi-Full Reset and press OK (Selection Button 2).
5. Wait for unit to Power Down/Turn Off.
6. Press Power button to turn the Printer On.