10.6.8 OS on mac; 6300 aio won't scan

[laur328]

After upgrading my mac to snow leopard, 10.6.8, my HP 6300 aio won't scan. so i reinstalled the software and now it won't even find the device for me to finish installation. any suggestions? Thanks.

[PrintDoc]

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Download and install this: http://support.apple.com/kb/DL907

Now reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

[laur328]

Well, i did all that, but the scanner says "no scan options" and now I can't find the HP Device Manager on the computer to try to scan from there. Any other ideas? I really need the scanner for work!

[PrintDoc · Accepted solution]

Oh, sorry, I also recommend downloading and installing the full feature HP software: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76195-1&cc=us&dlc=en&lc=en&...

[laur328]

It works now!! Thanks so much for that last download!!!