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Top Student
Posts: 8
Member Since: ‎10-09-2010
Message 1 of 3 (1,484 Views)

1350 All in one won't feed paper

1350 All in one won't feed paper.  From what I can see the rollers don't turn.  The only precipitating event was a low paper supply, but I've added paper (not too much) but it still doesn't run.  It clicks like it's trying to move paper, but it doesn't work!

 

I also tried to copy and that doesn't work either.

 

(Connected to a MacBook running Snow Leopard.)

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Master's Graduate
Posts: 397
Member Since: ‎12-26-2008
Message 2 of 3 (1,477 Views)

Re: 1350 All in one won't feed paper

hi,

 

 Try to follow this troubleshooting document to address your issue, kindly click here

 

 

 

Hope that would help you! Smiley Happy

Kiko
Top Student
Posts: 8
Member Since: ‎10-09-2010
Message 3 of 3 (1,475 Views)

Re: 1350 All in one won't feed paper

Already been there!  Thanks for trying.  It doesn't seem to be a paper problem.  I have good paper loaded properly.  I don't think it's the driver since it won't copy either.  Rebooting the printer does nothing.  It might well be a gear problem in the printer.  It sounds a little different and it looks to me like the feed rollers aren't moving at all. 

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