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Seahouse62
Posts: 8
Member Since: ‎10-09-2010
Message 1 of 3 (1,208 Views)

1350 All in one won't feed paper

1350 All in one won't feed paper.  From what I can see the rollers don't turn.  The only precipitating event was a low paper supply, but I've added paper (not too much) but it still doesn't run.  It clicks like it's trying to move paper, but it doesn't work!

 

I also tried to copy and that doesn't work either.

 

(Connected to a MacBook running Snow Leopard.)

Master's Graduate
kikokixz
Posts: 397
Member Since: ‎12-26-2008
Message 2 of 3 (1,201 Views)

Re: 1350 All in one won't feed paper

hi,

 

 Try to follow this troubleshooting document to address your issue, kindly click here

 

 

 

Hope that would help you! :smileyhappy:

Kiko
Top Student
Seahouse62
Posts: 8
Member Since: ‎10-09-2010
Message 3 of 3 (1,199 Views)

Re: 1350 All in one won't feed paper

Already been there!  Thanks for trying.  It doesn't seem to be a paper problem.  I have good paper loaded properly.  I don't think it's the driver since it won't copy either.  Rebooting the printer does nothing.  It might well be a gear problem in the printer.  It sounds a little different and it looks to me like the feed rollers aren't moving at all. 

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