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Re: After upgrade to os 10.6.3, c4580 all-in-one will print, copy, but not scan. (133 Views)
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BruceDuncan Student
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BruceDuncan
Posts: 1
Registered: ‎07-28-2011
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After upgrade to os 10.6.3, c4580 all-in-one will print, copy, but not scan.

‎07-28-2011 02:31 PM

HP Scan Pro shows error message:

 

Sorry, scanner could not be initialized.

Scanner not found.

 

Both C4580 and computer rebooted.

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Provost Provost
Provost
PrintDoc
Posts: 18,924
Registered: ‎08-19-2009
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Re: After upgrade to os 10.6.3, c4580 all-in-one will print, copy, but not scan.

‎07-29-2011 08:27 AM

First, you should be at 10.6.8.  Do Software Updates (Apple menu) over and over until there are no more.

 

If you are using Snow Leopard and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now, run a Software Update.

Finally, download and install the "Full Featured" Driver and Software from the "Support & Drivers" link at the top of this page.

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