All the scans are blank

[ccalfapietra]

Deskjet 3052A, wireless, Mac 10.7.3 All the scans are blank. How do I correct this?

[Daniel_L]

Hey there!

Check the scanner light

To check the scanner light, make a color copy of a document or image. Follow these steps to make a color copy.

1. Load plain white, unused, letter size paper in the input tray.
2. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
3. On the control panel, press the Copy button ( ) to make a blank copy.
4. While the product scans the document, lift the scanner lid slightly to see if the scanner light is on. It is not necessary to lift the lid completely.
   

   CAUTION:Do not look directly at the scanner light.
   The scanner light should be visible under the scanner glass to the right or left.
   Figure 1: Scanner light visible underneath the glass

   

   1 - Area where scanner light is visible

   2 - Scanner glass

• If the scanner light is not on when the scanner mechanism moves across the scanner bed, skip to the step in this document to reset the product.

• If the scanner light is on , continue to the next step.

Step two: Check the power connection on the All-in-One and make a blank copy

Follow these steps to check the power connection on the HP product.

1. Press the Power button ( ) to turn off the product.
2. Unplug the power cord from any surge protector, extension cord, or power strip, and then plug the power cord directly into a wall outlet.
3. Press the Power button ( ) to turn on the product.
4. Load plain white, unused, letter size paper in the input tray.
5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
6. On the control panel, press the Copy button ( ) to make a blank copy.
7. If these steps resolved the issue , you do not need to continue troubleshooting.
   

   NOTE:If the product works properly when plugged directly into a wall outlet rather than a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage for the product to work properly.
8. If the issue persists , continue with these steps.
9. Press the Power button ( ) to turn off the product.
10. Unplug the power cord from the wall outlet, and then plug the power cord into a different wall outlet.
11. Press the Power button ( ) to turn on the product.
12. Try to make a color copy again.

• If these steps resolved the issue , there is no need to continue troubleshooting.

• If the issue persists , see the next step.

Step three: Reset the All-in-One

Follow these steps to reset the product, and then try to make a color copy again.

1. Press the Power button ( ) to turn off the product.
   

   NOTE:The product might not turn off after pressing the Power button. Continue to the next step anyway.
2. Disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 30 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. Press the Power button ( ) to turn on the product.
8. Load plain white, unused, letter size paper in the paper tray.
9. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
10. Try again to make a color copy.

• If these steps resolved the issue , there is no need to continue troubleshooting.

• If the issue persists , see the next step.

Step four: Service the All-in-One

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

• If your product is in warranty , contact HP.