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‎12-18-2013 02:33 AM

HP Recommended

Same problem here, but on a PC running Windows 7. I tried the # + 6 routine, which did completely reset the printer, but it still cannot find my router and has the same "FAIL" message that the others have found. Has anyone found a solution yet that doesn't involve a heavy hammer!

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‎12-18-2013 08:52 AM

HP Recommended

I don't.   Mercifully, Hurricane Sandy destroyed my 309 and that is the last product I will buy from this front company that should be ashamed to bear the great names of Hewlett and Packard.      

 

It's bad enough that they sell poorly-designed hardware, and then don't support it, but then they insult experienced IT pros on this forum, referring to us as "students"

 

Typical - great tech company started by engineers, run into the ground by clueless businessmen.

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‎02-18-2014 02:44 PM

HP Recommended

Called HP as suggested for my C309 (Remove USB device) problem. Was told "well it is awfully old" "you should get a new one!" CUSTOMER SERVICE? SAD ISN'T IT? My last 2 printers were HP all in ones, had issues with them also and had to throw away just after a year. These units cost quite a bit of money for the service they give and the non exhistant customer service. I guess my fault for staying a loyal HP customer but NO MORE!

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‎10-21-2014 05:38 PM

HP Recommended
Turning off the printer and holding the # and 6 keys while restarting worked!  It even resolved a  misalignment problem.   Thank you!
 

‎09-28-2010 04:26 PM

Did you reset the printer?

 

Turn the printer off, hold # and 6 keys while turning back on.

 

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‎04-23-2015 11:05 AM

HP Recommended

Thank you so much.  I have been fighting this for a long time.  It worked so far.

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‎03-11-2016 04:02 PM

HP Recommended

YIPPEE IT WORKED THANK YOU #6!!!!!!

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‎03-29-2016 10:20 AM

HP Recommended

This worked for USB error message.  Also for Black not printing problem.

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‎06-26-2016 06:23 AM

HP Recommended

Excellent support, maybe this will be answered in the next 2 years?  I'm having the same issue.

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‎06-26-2016 08:28 PM

HP Recommended

After a LOT of time spent on the phone with their tech team, they determined that I need a new machine.  Luckily I was just within the replacement window, but it was tight.  Good luck, I hope you're able to resolve it soon!

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