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Top Student
Posts: 2
Member Since: ‎02-28-2011
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C309A Not Printing Black

Using a Photosmart C309a with a Mac OS X 10.6.6

 

My printer is connected through my router, and gets my print jobs, but does not print black.

 

Test prints get me all other colors, just not black.  The printer utility is telling me I have plenty of ink.

 

I'm guessing my cartridge is somehow clogged.  How to fix?

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Re: C309A Not Printing Black

Never mind.

 

 

Looking at other posts, figured out that it's an occluded print head.  Soaked it and now it's printing.

 

 

 

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Top Student
Posts: 2
Member Since: ‎02-28-2011
Message 2 of 6 (838 Views)

Re: C309A Not Printing Black

Never mind.

 

 

Looking at other posts, figured out that it's an occluded print head.  Soaked it and now it's printing.

 

 

 

Tutor
Posts: 5
Member Since: ‎10-14-2013
Message 3 of 6 (249 Views)

Re: C309A Not Printing Black

how do you soak a printhead?

Retired
Posts: 5,085
Member Since: ‎09-05-2013
Message 4 of 6 (237 Views)

Re: C309A Not Printing Black

Hello eagle8. Please refer to this post on how to soak a print head: http://h30434.www3.hp.com/t5/Other-Printing-Questions/HP-6500-Office-jet-E709a-Black-printer-cartrid...

 

Let me know if this answers your questions.

 

Mario

I worked on behalf of HP.
Regents Professor
Posts: 7,847
Member Since: ‎11-27-2009
Message 5 of 6 (205 Views)

Re: C309A Not Printing Black

Hi, just wondering if the suggestion solved your issue?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Posts: 5
Member Since: ‎10-14-2013
Message 6 of 6 (193 Views)

Re: C309A Not Printing Black

Yes, Clara. The problem was a clogged vent. The auto-clan worked.
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