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C309g wireless connection problem (1375 Views)
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DHS Top Student
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DHS
Posts: 5
Registered: ‎10-11-2009
Message 1 of 10 (1,375 Views)

C309g wireless connection problem

Having eventually got my C309g connected wirelessly to a macbook pro via an airport express, I can now print!!. However, I still can't get it to scan, even from preview on the macbook. It'll both print and scan when connected via USB but wirelessly will only print. In fact, print & fax in System Preferences only gives a print option for wireless, it has both print & fax tabs for the USB connection

 

any suggestions gratefully received 

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Provost
PrintDoc
Posts: 18,963
Registered: ‎08-19-2009
Message 2 of 10 (1,371 Views)

Re: C309g wireless connection problem

Have you deleted and re-added the printer in the print queue? Let's try that:

- Sys Prefs, Print & Fax
- Select the printer in question and click the minus sign at the bottom of the list
- Select the plus sign and re-add it.

If this does not work, do the same thing, only instead of the second step, right (control) click the print queue area and select Reset Printing System.
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DHS Top Student
Top Student
DHS
Posts: 5
Registered: ‎10-11-2009
Message 3 of 10 (1,361 Views)

Re: C309g wireless connection problem

Option 2, Reset Printing System fixed the scan tab issue but I still can't get a successful scan. 

 

Pressing the scan button in the print queue (after selecting the scan tab) gives me an "overview" scan but it doesn't follow up with the final scan. Nothing is saved to the picture folder as indicated it should.

 

Just tried scanning again and this time I didn't even get an overview scan! Printing is still ok though

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PrintDoc
Posts: 18,963
Registered: ‎08-19-2009
Message 4 of 10 (1,353 Views)

Re: C309g wireless connection problem

Scan using Preview or Image Capture.
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DHS Top Student
Top Student
DHS
Posts: 5
Registered: ‎10-11-2009
Message 5 of 10 (1,349 Views)

Re: C309g wireless connection problem

already tried preview and image capture, still no success. Scanner locks up and has to be re-started by unplugging from mains....on/off switch doesn't do anything
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PrintDoc
Posts: 18,963
Registered: ‎08-19-2009
Message 6 of 10 (1,346 Views)

Re: C309g wireless connection problem

OK, have you shut down your router and printer, then start the router, let it reboot, then start your printer?
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Associate Professor
Wi-Fi-Guy
Posts: 1,537
Registered: ‎11-17-2008
Message 7 of 10 (1,333 Views)

Re: C309g wireless connection problem

Can you scan from the printer's internal web page interface?  You can open the printer's web page selecting the printer from Safari's Bonjour bookmarks (from Safari:  Bookmarks > Show All Bookmarks > Bonjour and then select your printer).
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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DHS Top Student
Top Student
DHS
Posts: 5
Registered: ‎10-11-2009
Message 8 of 10 (1,315 Views)

Re: C309g wireless connection problem

the Bonjour option worked.....Now i can print, and scan single pages but how do I get the full functionality of the printer?.

 

The scan button on the printer doesn't work, just get message "scan problem, try scanning from computer"...is this a problem with snow leopard?

 

Scanning from Print Queue appears to be hit and miss, sometimes the scanning process starts but stops during the overview, however, if I re-select the scanner, it seems to work ok.

 

All this is only a problem with wireless connection, USB's fine. 

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DHS Top Student
Top Student
DHS
Posts: 5
Registered: ‎10-11-2009
Message 9 of 10 (1,314 Views)

Re: C309g wireless connection problem

I've re-started everything several times.

 

I seem to be getting somewhere (see later post) but still not fully resolved 

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Provost
PrintDoc
Posts: 18,963
Registered: ‎08-19-2009
Message 10 of 10 (1,302 Views)

Re: C309g wireless connection problem

Don't expect the scan button to work over wireless...yet.

 

Try scanning from Preview or Image Capture. 

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