11-05-2010 12:48 PM
Printer not printing. Running it with an IMAC. Been working fine for over a year. I assume the statement means to fill paper in the tray. Paper is in the tray, nothing is obstructing it. i've shown a flashlight into the tray and i can see the levers raising when i push the paper in. I have shut off the printer and restarted it. Any help?
12-27-2010 12:01 PM
I had the same problem for a while and have just solved it.
The problem was that the printer couldn't grab the paper which I placed on the Media Tray.
Look inside when it tries to print. You should see a white plastic part that gets pushed up when you insert the papers, on the right side.
There should be a dark grey roller, which looked dirty.
I cleaned the roller gently with a q-tip with rubbing alchohol, let it dried, then tried again.
It prints now without the error message.
I'm glad that I didn't have to buy another printer.
If this doesn't help, open the back door and look for any piece of paper that are stuck.
04-22-2012 10:50 AM
05-29-2012 04:35 PM
I didn't see "a white plastic part that gets pushed up when you insert the papers" or "a dark grey roller, which
looked dirty," but I applied alcohol liberally over all the rollers with a q-tip; in fact, I applied alcohol over EVERYTHING. The result? much to my surprise, the printer started working after a few minutes's pause. Thanks for the tips.
02-04-2014 09:54 AM
I had the same trouble. Printer was working great for well over a year with iMac.
But stopped printing and gave me the "Media tray needs to be filled" error message.
Paper tray was full and I pulled it all out and reinserted but that didn't help.
Tried lifting the printer cartridge cover - which works great for printing double sided or after paper runs out - but that didn't help either.
I didn't see a white or gray plastic thing when the rollers moved so I didn't know where to apply alcohol.
Instead I used a compressed gas duster (canned air) and just blew out the roller area.
It did the trick and now it works fine.