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07-22-2009 10:14 AM
I recently purchased a Deskjet 6980, not sure it was a good choice now.
No matter what application I'm using the selection of papers is limited to either a Photo paper or Hagaki. Not even Automatic is available.
I've downloaded the latest software, dated 2007, which hasn't made any difference. There isn't even a cups driver for this printer and the generic driver produces horrible results.
I have been onto telephone support who told me it was a software problem, I could have worked that out for myself.
If anyone else is having this problem with this printer I would love to hear from them. Even more so if they have a solution.
07-23-2009 09:09 AM
After several fruitless conversations with HP tech support on the phone Amazon have agreed to give me a full refund for this printer. Harah for Amazon.
I'm now very reluctant to even consider another HP printer especially after the run around HP support have given me.
It hasn't gone back quite yet so if anyone has a useful suggestion....