Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page. (1026 Views)
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bernardvh
Posts: 11
Member Since: ‎03-24-2013
Message 1 of 15 (1,026 Views)
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Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

Hello,

 

I have change my old HP Photosmart printer (C6xx) to a new Offichejet Pro 8600.

 

Deleted my old printer from my configuration, and rebbot.

Download the latest version of HP drivers for IOS 10.8 ans start the installation.

 

The installation went well.

I can view and manage all of my printer parameters (IP fixed IP, inks,..) - Wired Ethernet.
I also print a "test page" frm the administrator's menu.

But impossible to print any othet document. No word, no jpeg, ...

Also the scanner is working well.

 

If I try to print a simple document, the HP Officejet is well selected, the document is "send".. but nothing.

In the "add printer", the small icon become yello with a simple message like "ipp missing job id"

 

Do you have any idea of what does not work, :smileyindifferent:

 

Danks,

 

Bernard VH

 

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PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 2 of 15 (1,016 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

What router are you using?

 

In the mean time let's reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

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bernardvh
Posts: 11
Member Since: ‎03-24-2013
Message 3 of 15 (1,008 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

Thanks,

 

But we have already done this manip a lot of times.

And it doesn't work.

 

Bernard

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Message 4 of 15 (1,001 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

OK, what router are you using?

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Tutor
bernardvh
Posts: 11
Member Since: ‎03-24-2013
Message 5 of 15 (994 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

I just have a D-Link  DIR-615

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PrintDoc
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Message 6 of 15 (989 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

OK, I believe there was an issue with that router properly supporting Bonjour (which your Mac needs to find the printer for regular print jobs).

 

Update the router firmware.  If that does not work, look in the router settings to make sure Bounjour is enabled (sometimes called mDNS).

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Tutor
bernardvh
Posts: 11
Member Since: ‎03-24-2013
Message 7 of 15 (966 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

Thanks for this reply, but the router D-Link is used only for the WIFI.
And the Macbook, also the HP printer are wire connected.

 

I'm not a technical specialist, but i think that the D-Link is not use in this time.

 

Also, why can I manage the printer from the Macbook, can i scan...  print a "page test".. but nothing else

 

Nothing works if cominf from "applications" (word, photoshop ..) installed on the mac.

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PrintDoc
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Message 8 of 15 (949 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

Your router runs both a wireless AND wired network, together as one network, and firmware updates supports both.

 

Another thing to check in the router to make sure wirless isolation or AP isolation is disabled.  This prevents isolation between the wired and wirelss systems in the router.

 

 

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Tutor
bernardvh
Posts: 11
Member Since: ‎03-24-2013
Message 9 of 15 (943 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

 I have checked and it is in latest version of firmware.

For "wireless isolation" (remember I'm not a network specialist), I have find in the set-up "Wi-Fi protected setup (also called WVN 2.0 in windows vista)" . And this parameter is ENABLED (with a current PIN)

 

For the other parameter "..make sure Bounjour is enabled (sometimes called mDNS)." I didn't find that exactly. But I have find "Multicas stremas" who is enabled.

 

Does this information help you?

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Message 10 of 15 (928 Views)

Re: Can't print from Macbook (ios 10.8) on HP Officejet Pro 8600 on ethernet. Except the test page.

Nice work.  However, all of those settings are correct as they are.  Wifi Protected Setup (WPS) is different than wireless isolation, so it may be worth looking for that some more.  It is usually in the wireless section.

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