HP Support Forums
Join in the conversation.
08-05-2012 06:13 PM
I have Mac OS X 10.6.8 and I own the HP Deskjet 1055 all in one. The printer works fine but I can't scan. When I try to it just says HP Utility quit unexpectedly. When I go for support I found a product fix for the Mac OS X 10.7. I tried downloading that but can't do anything with it since I don't have that operating system. What's the fix for mine? This is frustrating! PLEASE HELP!
08-07-2012 04:10 PM
When clicking the full feature software link for the 1055 here it stated compatible with 10.6 so this should work out for you. Give it a shot and let us know if it helps.
Best of Luck!
08-07-2012 10:14 PM
The version listed above indeed listed as 10.6 compatible by it's title, however I affraid it is not correct.
Download and install the following software which is the correct one for your OS:
If my post resolved your problem, please mark it as as Accepted Solution
06-11-2013 07:12 PM
Both of the previously mentioned links do not solve this problem. I have the exact same issue with my Mac 10.6.8, and these links simply send you to an HP installer which when prompted to select a device only gives you the option of choosing the model 'Deskjet 1050 J410 series', when my printer is a 'Deskjet 1055 J410 series'. The 1050 is not a combo printer and scanner, so when you use this driver it only recognizes the printer NOT the scanner.
Even when I search the Deskjet 1055 in the search field, it comes up empty.
I have tried reconnecting, rebooting, and everything inbetween.
Help much appreciated.