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Cannot print to HP Envy 110 All-in-one Printer (Beige)
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02-23-2012 08:09 AM - edited 02-23-2012 08:17 AM
I recently bought a HP Envy 110 All-in-one Printer (Beige) to use with my iMac (OS X 10.6.8), iPhone and iPad.
For about a month or so, it worked perfectly, but over the last week or so, it seems that I cannot print using any of these devices. None of my devices can see the printer, even though I have re-entered the network settings on the printer itself and it correctly prints out a network information page.
Am I missing something, or is this a problem that others are experiencing?
Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)
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02-23-2012 09:14 AM
What router? How far away from the router is it? Does it indicate it has a good wireless signal?
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Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)
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02-23-2012 09:29 AM
My router is a Technicolor TG582n which is located 2 feet away from the printer in the same room. The blue 'wireless' light on the printer is glowing blue, and it appears to have a strong signal.
Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)
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02-23-2012 10:04 AM
Print a Wireless Network Test from the front of the printer. Does it indicate it is connected to your wireless network with a valid IP address (not 0.0.0.0 nor 169.254.X.X)?
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Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)
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02-23-2012 11:24 AM
The IP address appears to be correct. It's made up of numbers!
Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)
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02-23-2012 12:30 PM - edited 02-23-2012 12:31 PM
OK, as long as those numbers don't begin with 169.254 you are OK.
Download and install this: support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)
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03-03-2013 04:32 AM
My Word program on my iMac cannot 'find' my HP Envy 110. I seem to be missing the location of the printer?
Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)
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03-03-2013 05:23 PM
What version of OS X? What version of Office? How is the printer connected? If wireless, what router?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
