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Re: Cannot print to HP Envy 110 All-in-one Printer (Beige) (967 Views)
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Student
nomoredesign
Posts: 3
Registered: ‎02-23-2012
Message 1 of 8 (995 Views)

Cannot print to HP Envy 110 All-in-one Printer (Beige)

[ Edited ]

I recently bought a HP Envy 110 All-in-one Printer (Beige) to use with my iMac (OS X 10.6.8), iPhone and iPad.

 

For about a month or so, it worked perfectly, but over the last week or so, it seems that I cannot print using any of these devices. None of my devices can see the printer, even though I have re-entered the network settings on the printer itself and it correctly prints out a network information page.

 

Am I missing something, or is this a problem that others are experiencing?

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PrintDoc
Posts: 18,959
Registered: ‎08-19-2009
Message 2 of 8 (978 Views)

Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)

What router?  How far away from the router is it?  Does it indicate it has a good wireless signal?

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Student
nomoredesign
Posts: 3
Registered: ‎02-23-2012
Message 3 of 8 (976 Views)

Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)

My router is a Technicolor TG582n which is located 2 feet away from the printer in the same room. The blue 'wireless' light on the printer is glowing blue, and it appears to have a strong signal.

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Provost
PrintDoc
Posts: 18,959
Registered: ‎08-19-2009
Message 4 of 8 (971 Views)

Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)

Print a Wireless Network Test from the front of the printer.  Does it indicate it is connected to your wireless network with a valid IP address (not 0.0.0.0 nor 169.254.X.X)?

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Student
nomoredesign
Posts: 3
Registered: ‎02-23-2012
Message 5 of 8 (968 Views)

Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)

The IP address appears to be correct. It's made up of numbers!

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PrintDoc
Posts: 18,959
Registered: ‎08-19-2009
Message 6 of 8 (967 Views)

Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)

[ Edited ]

OK, as long as those numbers don't begin with 169.254 you are OK.

 

Download and install this: support.apple.com/kb/DL907

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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Student
KevinMoorhouse
Posts: 1
Registered: ‎03-03-2013
Message 7 of 8 (336 Views)

Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)

My Word program on my iMac cannot 'find' my HP Envy 110.  I seem to be missing the location of the printer?

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PrintDoc
Posts: 18,959
Registered: ‎08-19-2009
Message 8 of 8 (323 Views)

Re: Cannot print to HP Envy 110 All-in-one Printer (Beige)

What version of OS X?  What version of Office?  How is the printer connected?  If wireless, what router?

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