Cannot print wirelessly with my new MacBook Pro (1611 Views)
Reply
Honor Student
mcovill
Posts: 4
Registered: ‎09-02-2010
Message 1 of 9 (1,611 Views)

Cannot print wirelessly with my new MacBook Pro

The computer recognises printer through the Netgear Print Server WGPS606 shows it is idle. Computer sends document to print, it shows up in print queue but never prints. I am novice level on these things

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 2 of 9 (1,599 Views)

Re: Cannot print wirelessly with my new MacBook Pro

What printer?

 

What version of OS X?

 

Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
mcovill
Posts: 4
Registered: ‎09-02-2010
Message 3 of 9 (1,589 Views)

Re: Cannot print wirelessly with my new MacBook Pro

Hi,

 

I hope these answers make sense.

 

Printer is HP all in One Series 6200 connected to Netgear print server WGPS606.

 

My computer is linked to a netgear router for broadband seperate from above, this router is encrypted.

 

Operating system is Mac OS x version 10.6.4 I hope this all make sense.

 

My Hp laptops funtion perfectly well with this system but not the mac

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 4 of 9 (1,584 Views)

Re: Cannot print wirelessly with my new MacBook Pro

OK, great, thanks.

 

From where did you get the software for your printer?  If from the printer CD, unless your CD says it specifically supports 10.6 Snow Leopard, you must uninstall it using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now, run a Software Update.

Next, remove and re-install the printer in System Preferences, Print & Fax.

You do not need the software now since Snow Leopard has both print & scan drivers built-in. Scan from Preview or Image Capture apps. Scanning from the front panel of the printer does not yet work.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
mcovill
Posts: 4
Registered: ‎09-02-2010
Message 5 of 9 (1,577 Views)

Re: Cannot print wirelessly with my new MacBook Pro

Hi,

 

Thank you for your reply. I not sure which key is opt? I don't appear to have HP in applications. In System Preferences under Print/Fax two printers showing ip192.168.1.243 idle default and a second one showing Hp Office 6200 Offline. I not sure what you mean regarding scrubber option.

 

I did a complete update to my Mac several days ago.

 

 as I mentioned before I am a complete novice so you will have to forgive my lack of knowledge.

 

 

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 6 of 9 (1,576 Views)

Re: Cannot print wirelessly with my new MacBook Pro

OK, let's reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
mcovill
Posts: 4
Registered: ‎09-02-2010
Message 7 of 9 (1,519 Views)

Re: Cannot print wirelessly with my new MacBook Pro

Hi,

 

I have deleted printer from the printer/fax in system control unless I connect the printer via usb there is nothing showing in the + printer section.  

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 8 of 9 (1,513 Views)

Re: Cannot print wirelessly with my new MacBook Pro

Opt is the Option key.

 

I think you may have a problem with your Print Server.  Did someone install it for you?  I assume it is wirelessly connected to a wireless router.  Tell me about your wireless router.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Student
hellfiremusic
Posts: 1
Registered: ‎09-10-2010
Message 9 of 9 (1,488 Views)

Re: Cannot print wirelessly with my new MacBook Pro

Don't know whether you have sorted this but having had the same problem I got it sorted.

This is the help I got from HP which works like a dream !!

 

A.  Print the Network Configuration page and note the IP address.

*  Press and hold Scan button for 2 seconds.

*  The Network Configuration page prints.

Note the IP address of printer.

In case Simon, the Network Configuration page shows the IP Address of unit as "169.xxx.xxx.xxx" or "0.0.0.0" or No IP address appears, please stop troubleshooting at this point and get back to us as soon as possible.  These addresses are invalid and we will have to restore the network defaults and then proceed.

If the address is correct and valid, please proceed with the steps given below to add printer by IP Address.

B.  Add Printer by IP.

1. Click on the Apple Icon and then click on System Preferences.

2. In the System Preferences window, please click on Print and Fax.

3. In Print and Fax click on the (+) sign and that will open the Add Printer Window.

4. Click on the IP tab and enter IP address of the print server, make sure protocol is selected as HP Jet Direct-Socket and type the name of the printer. Then click on Add.

If the printer is not listed in the Printer list, click Add.

Select the option Default Browser in the Printer Browser window.

The device should appear in this window and the connection type Bonjour should be listed next to the printer.

Select the printer and click Add.

Now check the functionality.

Hope this helps

 

Simon

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation