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Cleaned up the ink from inside HP 2450 and now it can't find the ink cartridges. Running OSX Tiger. (119 Views)
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Top Student
wwplyr01
Posts: 6
Registered: ‎04-20-2012
Message 1 of 4 (119 Views)

Cleaned up the ink from inside HP 2450 and now it can't find the ink cartridges. Running OSX Tiger.

I tried to clean up the excess ink below the ink cartridges (lots of goopy stuff under the black side) and then cleaned up the ink from the sides of the area.  When I replaced the cartridges, the printer now cannot find them.  Says they aren't installed.  I've replaced them; unplugged the printer; let it "rest" -- nothing helps.  What do I need to do to get the printer to "see" the cartridges?  Please help!  I need to get stuff printed/copied!!!

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Top Student
wwplyr01
Posts: 6
Registered: ‎04-20-2012
Message 2 of 4 (118 Views)

Re: Cleaned up the ink from inside HP 2450 and now it can't find the ink cartridges. Running OSX Tig

OOPS!  It's a C4250.  Thanks.

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Distinguished Professor
SeanS
Posts: 3,100
Registered: ‎11-22-2011
Message 3 of 4 (96 Views)

Re: Cleaned up the ink from inside HP 2450 and now it can't find the ink cartridges. Running OSX Tig

Happy Tuesday! Check out the document below which will go over how to properly clean and seat the cartridges. Also how to reset the product after cleaning it.

 

'Incompatible Cartridge' or 'Print cartridge is missing, incorrectly installed, or not intended for ...

 

Hope this helps!

 

-Sean

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Top Student
wwplyr01
Posts: 6
Registered: ‎04-20-2012
Message 4 of 4 (85 Views)

Re: Cleaned up the ink from inside HP 2450 and now it can't find the ink cartridges. Running OSX Tig

I already did all that and it still gave me the error message.  HP said, when I asked them, that there probably wasn't anything else to do -- just junk the printer!  Makes you wonder about their quality control.  Thanks anyway.

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