Computer not found in Scan Function on photosmart 5510 (10249 Views)
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hjt78
Posts: 7
Registered: ‎01-02-2012
Message 1 of 7 (10,249 Views)

Computer not found in Scan Function on photosmart 5510

I have just installed HP Photosmart 5510 to work on a wireless connection with Macbook Pro OSX Lion 10.7. Everything is working except the Scan to Computer function. When trying to operate this from the HP printer touch screen it says 'Computer not found', however the computer and printer both show connection to the same wireless network and everything else is operative.

 

Anyone have a solution for this?

 

Thanks

Provost
ShlomiL
Posts: 8,708
Registered: ‎01-03-2011
Message 2 of 7 (10,213 Views)

Re: Computer not found in Scan Function on photosmart 5510

Hi,

Make sure to install the latest HP Update by clicking the Apple icon and then Software Update.

 

Reboot your Mac and check for any change.

 

If the issue remain with no change, launch the HP Utility application (Located under Applications > Hewlett-Packard).

Click the Scan To Computer button.

Can you enable the feature or see any error within this dialog?

 

Please let me know of any progress,

Shlomi

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Student
Margit
Posts: 1
Registered: ‎03-27-2012
Message 3 of 7 (10,067 Views)

Re: Computer not found in Scan Function on photosmart 5510

I have the same problem. Scanning to computer works fine from the Mac OS 10.7 (Lion), printing was never a problem. When trying to scan from the printer, the display says no computers are found. Webscan is turned on, computer is restarted, latest software is downloaded, Mac and printer are on the same network!

 

Please help!

Student
Noise
Posts: 1
Registered: ‎04-24-2012
Message 4 of 7 (9,908 Views)

Re: Computer not found in Scan Function on photosmart 5510

same problem here but i have 10.6.8 and won't work with scan to computer :-(

Teacher
JustinNS
Posts: 109
Registered: ‎02-22-2012
Message 5 of 7 (9,839 Views)

Re: Computer not found in Scan Function on photosmart 5510

Hi

 

I request you to perfrom the below step to update the Scan to Computer Critical update in your Mac

 

Make sure that printer is connected to Mac via USB cable

 

click on the below web link and then cilck on Download and save the file first

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-101637-1&cc=us&dlc=en&lc=en...

 

Once you save the file, double cilck on it and then click on Install update.

 

Regards
Justin
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Teacher
JustinNS
Posts: 109
Registered: ‎02-22-2012
Message 6 of 7 (9,838 Views)

Re: Computer not found in Scan Function on photosmart 5510

Hi

 

I request you to perfrom the below step who are facing issue with Mac OS 10.6

 

You need to use Scrubber uninstall and re install printer software in Mac

 

Scrubber uninstall will remove all HP Printers from Mac

 

cilck on Spotlight / Magnifying glass from right side top of your Mac computer screen

 

Type HP Uninstall

Click on HP Uninstall from top list

You will see Continue option in Hp Uinstall window

Click on Continue, you will see HP Photosmart 5510 series printer listed in HP Uninstall window

 

Now select the printer frist, then press and hold the CONTROL + OPTION + COMMAND keys from keyboard, while holding the key, click on Uninstall

You will get the prompt, click on Yes

then enter the Mac Admin password

Once unisntallation is done

 

Please connect printer to Mac via USB cable for USB printer

Insert the printer software driver CD and then cilck on HP Installer

Select I Agree from License Agreement

Select Printer listed as USB

Select Select HP Recommend Software

Click on Continue and install printer software

Then try to Scan from Printer.

Regards
Justin
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Student
knandc
Posts: 1
Registered: ‎01-12-2013
Message 7 of 7 (8,093 Views)

Re: Computer not found in Scan Function on photosmart 5510


hjt78 wrote:

I have just installed HP Photosmart 5510 to work on a wireless connection with Macbook Pro OSX Lion 10.7. Everything is working except the Scan to Computer function. When trying to operate this from the HP printer touch screen it says 'Computer not found', however the computer and printer both show connection to the same wireless network and everything else is operative.

 

Anyone have a solution for this?

 

Thanks


 

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