D110 scan to PC problem (1281 Views)
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Student
ihaveonly1L
Posts: 1
Member Since: ‎01-22-2011
Message 1 of 4 (1,281 Views)

D110 scan to PC problem

When I open the HP utility app on my computer and scan, everything is fine.

 

When I push "Scan to PC" on the front of the printer, it doesn't work and I get a large yellow !

 

While it seems like an easy enough work around (just scan from the MAC and not use the front of the printer) it really isn't ideal with the way my home office/paper shredder area is.  My goal is to be able to open mail, scan what I need and put it in my shredder, but now I have to go from one area of the house to the other and back and forth several times because I can't scan directly on the front of the printer.  

 

Suggestions?

 

I did download the 2.5.2 update in the Apple store, but that hasn't fixed the problem.

 

Thanks,

 

M

 

 

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PrintDoc
Posts: 20,289
Member Since: ‎08-19-2009
Message 2 of 4 (1,235 Views)

Re: D110 scan to PC problem

Make sure your D110 has the latest updates:  Setup > Preferences > Product Update.  The scan button may not work yet, but this would be the best fix at this time.

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Student
lynnchamb
Posts: 1
Member Since: ‎12-09-2011
Message 3 of 4 (616 Views)

Re: D110 scan to PC problem

I am having the same problem! I did use this feature back in july but now I am getting the yellow triangle.. I did the update it says I have the most updated.. What next?? Need to send a document today!!
Provost
PrintDoc
Posts: 20,289
Member Since: ‎08-19-2009
Message 4 of 4 (611 Views)

Re: D110 scan to PC problem

Scan from your Mac.  Use Image Capture in the Applications folder.

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
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