Re: Deskjet 2540 series always busy (222 Views)
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Top Student
Perplexity
Posts: 7
Member Since: ‎04-01-2014
Message 1 of 12 (284 Views)
Accepted Solution

Deskjet 2540 series always busy

Hi there,

 

Since a few days my new Deskjet 2540 is always in use. I'm running OS X 10.9.2 and the latest drivers. When I try to print (Airprint and USB connection) the PrinterProxy app connects to the printer and updates the status to "Printer is in use". Sometimes, it does print after 15 minutes waiting, sometimes the printjob just disappears.

 

I tried this:

- Reinstalled drivers

- Completely reconfigured printer

- Reset the printer

 

No luck, are there other things I can do to fix this? Or could it be a hardware problem?

Provost
PrintDoc
Posts: 20,276
Member Since: ‎08-19-2009
Message 2 of 12 (258 Views)

Re: Deskjet 2540 series always busy

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

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Top Student
Perplexity
Posts: 7
Member Since: ‎04-01-2014
Message 3 of 12 (248 Views)

Re: Deskjet 2540 series always busy

Thanks for your reply.

 

I did what you posted and when I print a file it goes to 13% done now. Sometimes, the status shows (I'm translating) "Not active", but it goes away after a while.

 

I printed the same file from my mum's PC and the printing goes fine. So, it isn't a hardware problem. I do not have wifi or other network problems on my iMac. No problems at all expect printing…

Provost
PrintDoc
Posts: 20,276
Member Since: ‎08-19-2009
Message 4 of 12 (236 Views)

Re: Deskjet 2540 series always busy

What router?  Have you restarted it?

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Top Student
Perplexity
Posts: 7
Member Since: ‎04-01-2014
Message 5 of 12 (226 Views)

Re: Deskjet 2540 series always busy

When I restarted the wireless router, I could print 2 or 3 jobs and the problem returned. The ProxyPrinter app shows the "not active" state in the middle of printing. I checked the routers webpage and I found this:

 

Screenshot

The weird thing is, my printer doesn't have an IPv6 address, but IPv6 is active. Is that normal? Could that be a part of the problem?

Provost
PrintDoc
Posts: 20,276
Member Since: ‎08-19-2009
Message 6 of 12 (224 Views)

Re: Deskjet 2540 series always busy

That could indeed be part of the problem.  Turn IPv6 off on the router (and in the printer web page settings if it exists there).

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
Perplexity
Posts: 7
Member Since: ‎04-01-2014
Message 7 of 12 (222 Views)

Re: Deskjet 2540 series always busy

I need to contact my ISP. I'll be back!

Top Student
Perplexity
Posts: 7
Member Since: ‎04-01-2014
Message 8 of 12 (190 Views)

Re: Deskjet 2540 series always busy

I've contacted my ISP and they said if the PC can print wirelessly, the Mac should too. They were so kind to say I need to contact HP support :smileywink: So, if you have any idea's how to solve this, do not hesitate!

 

I could print before the problem started, but I don't know what changed. Mb my ISP switched from IPv4 to IPv6. The question is, if my Mac prints using IPv6, could the PC still use IPv4?

 

Here is the screenshot from the PrinterProxy app:

 

Screenshot

 

You can see that there was a connection to the printer (33% done), but in the middle of printing it goes to a 'non active' state. Sometimes, this 'non-active' state goes away and the printing status changes to 'Printer in use'.

Provost
PrintDoc
Posts: 20,276
Member Since: ‎08-19-2009
Message 9 of 12 (185 Views)

Re: Deskjet 2540 series always busy

Well, the ISP is wrong and clearly does not understand how Macs communicate over networks - it is totally different than PCs.

 

Macs use Bonjour (mDNS) to find the printer and often Bonjour is not implemented properly by the ISP in their router.

 

Honestly, the easiest solution to this problem is to get a standard router (Netgear, Cisco, Apple) and connect it to your ISP modem/router and connect everything to that new router.

 

Once connected, get into the ISP router and turn off its wifi radio.

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
Perplexity
Posts: 7
Member Since: ‎04-01-2014
Message 10 of 12 (182 Views)

Re: Deskjet 2540 series always busy

The wireless router is buildin the cable modem. Do they need to open some ports in the router or just support bonjour?

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