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JoanVeld
Posts: 6
Member Since: ‎11-15-2010
Message 1 of 3 (309 Views)
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Deskjet 5440, MacBookPro, OS X 10.6.8. Quit printing from computer documents. Test Print is OK.

Deskjet Driver is 3.3.1

Deskjet 5440, MacBookPro, OS X 10.6.8.   Printer quit printing from computer documents.  Test Print is OK.

When I try to print, the Print dialogue box looks normal, and it disappears when I click Print, making a chime sound.  But nothing prints.  The Print Queue says Printer Ready, but the item Status says "Error".

Please help.

Joan

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ShlomiL
Posts: 9,935
Member Since: ‎01-03-2011
Message 2 of 3 (293 Views)

Re: Deskjet 5440, MacBookPro, OS X 10.6.8. Quit printing from computer documents. Test Print is O

HI Joan,

Please try resetting the printing system.

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences .
Select Print & Fax.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.

 

Now click the Plus sign, add the printer and check for any change.

 

If there is still any problem, make sure the printer directly connected to your Mac with a USB not longer than 2m length without using any hub or extention which reduces the power.

Also try using a different USB port of the Mac.

As well try replacing the cable if there is no change.

 

Please let me know of any problem,

Shlomi

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Top Student
JoanVeld
Posts: 6
Member Since: ‎11-15-2010
Message 3 of 3 (279 Views)

Re: Deskjet 5440, MacBookPro, OS X 10.6.8. Quit printing from computer documents. Test Print is O

BRAVISSIMO.  Printer worked after resetting!

Thanks much.

Joan


ShlomiL wrote:

HI Joan,

Please try resetting the printing system.

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences .
Select Print & Fax.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.

 

Now click the Plus sign, add the printer and check for any change.

 

If there is still any problem, make sure the printer directly connected to your Mac with a USB not longer than 2m length without using any hub or extention which reduces the power.

Also try using a different USB port of the Mac.

As well try replacing the cable if there is no change.

 

Please let me know of any problem,

Shlomi


 

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