This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Deskjet 6980 in Snow Leopard: artifacts on prints (857 Views)
Reply
Honor Student
droob
Posts: 2
Registered: ‎09-01-2009
Message 1 of 3 (857 Views)

Deskjet 6980 in Snow Leopard: artifacts on prints

I've been using my Deskjet 6980 happily for years. Since installing Snow Leopard, I'm having problems: frequently, but not consistently, when I print an image, there is a dashed vertical line down the right-hand side of the page, the exact height of the printed image. I'm printing a flattened TIFF from Photoshop CS4, letting the printer handle color management.

 

I thought it may have been a problem with that particular printer, so I swapped in a brand new Deskjet 6980 (we keep a backup), but the problem persists.

 

I've tried every possible different print setting in Photoshop, and in the print dialogs. It's frustrating because it's so inconsistent -- three prints in a row with the black line, then two that are fine, then back to screwed up.

 

Is this a known problem?

 

Thanks in advance for your help. 

Please use plain text.
Honor Student
shaneredsar
Posts: 2
Registered: ‎01-27-2010
Message 2 of 3 (571 Views)

Re: Deskjet 6980 in Snow Leopard: artifacts on prints

I'm having the same problem, any word on a fix?

Please use plain text.
Honor Student
shaneredsar
Posts: 2
Registered: ‎01-27-2010
Message 3 of 3 (552 Views)

Re: Deskjet 6980 in Snow Leopard: artifacts on prints

a new update was available today which seems to have fixed the line issue and print quality of adobe images. Hopefully you will have similar results.

Please use plain text.