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Envelopes pause in Deskjet 5940 and don't print (310 Views)
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Hazelg Tutor
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Hazelg
Posts: 34
Registered: ‎03-19-2009
Message 11 of 13 (127 Views)
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Re: Envelopes pause in Deskjet 5940 and don't print

‎10-05-2011 05:01 PM

Thanks. I just removed the cartridge from the 5940 and put it in the 7310. I got an error message saying, "Remove and check cartridge on right." I suppose that is evidence enough that I'm dealing with a defective cartridge. The only problem is getting someone to take responsibility for it. I'm guessing that is going to be toughm if not impossible.

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Provost Provost
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Posts: 18,916
Registered: ‎08-19-2009
Message 12 of 13 (123 Views)
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Re: Envelopes pause in Deskjet 5940 and don't print

‎10-06-2011 11:37 AM

It sounds like you need to contact the outfit you purchased from....or just bite the bullet and go buy a new one.

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Hazelg Tutor
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Hazelg
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Registered: ‎03-19-2009
Message 13 of 13 (118 Views)
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Re: Envelopes pause in Deskjet 5940 and don't print

‎10-09-2011 12:16 PM

I never did get a response from the new thread.

 

I tried to exchange the faulty cartridge where I bought it (Office Depot), but they blamed the malfunction on its likely being expired; plus they have a 30-day policy for exchanges. So it's best not to buy in quantity from OD or, in fact, until you are likely to have to use the cartridge within 30 days.  Is it really true that an expired cartridge will give you a "faulty" catrdige message? I can see where the ink might not look as good, but I can't understand why there should be a physical malfunction. If you buy non-hp cheaper catrdiges, those don't have expiration dates, and you can exchange them at any time.

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