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10-05-2011 05:01 PM
Thanks. I just removed the cartridge from the 5940 and put it in the 7310. I got an error message saying, "Remove and check cartridge on right." I suppose that is evidence enough that I'm dealing with a defective cartridge. The only problem is getting someone to take responsibility for it. I'm guessing that is going to be toughm if not impossible.
10-06-2011 11:37 AM
It sounds like you need to contact the outfit you purchased from....or just bite the bullet and go buy a new one.
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10-09-2011 12:16 PM
I never did get a response from the new thread.
I tried to exchange the faulty cartridge where I bought it (Office Depot), but they blamed the malfunction on its likely being expired; plus they have a 30-day policy for exchanges. So it's best not to buy in quantity from OD or, in fact, until you are likely to have to use the cartridge within 30 days. Is it really true that an expired cartridge will give you a "faulty" catrdige message? I can see where the ink might not look as good, but I can't understand why there should be a physical malfunction. If you buy non-hp cheaper catrdiges, those don't have expiration dates, and you can exchange them at any time.