HP Support Forums
Join in the conversation.
10-05-2011 06:01 PM
Thanks. I just removed the cartridge from the 5940 and put it in the 7310. I got an error message saying, "Remove and check cartridge on right." I suppose that is evidence enough that I'm dealing with a defective cartridge. The only problem is getting someone to take responsibility for it. I'm guessing that is going to be toughm if not impossible.
10-06-2011 12:37 PM
It sounds like you need to contact the outfit you purchased from....or just bite the bullet and go buy a new one.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
10-09-2011 01:16 PM
I never did get a response from the new thread.
I tried to exchange the faulty cartridge where I bought it (Office Depot), but they blamed the malfunction on its likely being expired; plus they have a 30-day policy for exchanges. So it's best not to buy in quantity from OD or, in fact, until you are likely to have to use the cartridge within 30 days. Is it really true that an expired cartridge will give you a "faulty" catrdige message? I can see where the ink might not look as good, but I can't understand why there should be a physical malfunction. If you buy non-hp cheaper catrdiges, those don't have expiration dates, and you can exchange them at any time.