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04-11-2012 02:02 PM
Printer works fine except when it is printing a copy of a document. The little door panel does not rise up when it is printing which causes the paper to jam. I have to manually pull the panel up. The panel does rise at all other times. How do I fix this ?
04-12-2012 01:25 PM
What size of document are you copying to be printed?
You can try removing power from the printer after turning it off. Leave it disconnected for about 5 minutes, reconnect power, turn it back on, and see if this fixes it after you verify the printing preferences.
E.g. if you re are copying to a standard piece of paper, ensure that the preferences for the printer or word application are copying with that preference in mind.
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