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Envy 114 printer with a Mac. Paper jam when copying a document. How to fix ? (65 Views)
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Tarheel123 Student
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Tarheel123
Posts: 2
Registered: ‎02-02-2012
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Envy 114 printer with a Mac. Paper jam when copying a document. How to fix ?

‎04-11-2012 02:02 PM

Printer works fine except when it is printing a copy of a document.  The little door panel does not rise up when it is printing which causes the paper to jam.  I have to manually pull the panel up.  The panel does rise at all other times.  How do I fix this ?  

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Associate Professor Associate Professor
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Daniel_L
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Registered: ‎11-28-2011
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Re: Envy 114 printer with a Mac. Paper jam when copying a document. How to fix ?

‎04-12-2012 01:25 PM

What size of document are you copying to be printed?

 

You can try removing power from the printer after turning it off. Leave it disconnected for about 5 minutes, reconnect power, turn it back on, and see if this fixes it after you verify the printing preferences.

 

E.g. if you re are copying to a standard piece of paper, ensure that the preferences for the printer or word application are copying with that preference in mind.

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