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Faxing from Lion hangs (105 Views)
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SouthDowns Student
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SouthDowns
Posts: 1
Registered: ‎02-21-2012
Message 1 of 3 (105 Views)
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Faxing from Lion hangs

‎02-21-2012 05:50 AM

Using an Officejet 7310, It appears that I can send faxes from my Mac fine in that the process all works and the fax is dialed, but the process hangs when I get several pages in; it continues to say "Sending page X", both on the printer display and in the print queue dialogue on my Mac.

 

I can cancel the job in the queue dialogue, but have to power down the printer to cancel it there.

 

It appears to be a buffer issue, because it only happens with larger files; 13Mb fails, where <1Mb is OK, even with the same number of pages. The exact same problem documents print fine to the 7310 printer (i.e. to paper not fax).

 

Any ideas at all?

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stix4
Posts: 1,245
Registered: ‎04-25-2011
Message 2 of 3 (69 Views)
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Re: Faxing from Lion hangs

‎02-22-2012 08:58 AM

Hello,

Thanks for the post.  This is an odd one, I might suggest checking the diagnostics links below, run it thrugh the paces to ensure everything on the printer end is working well........Good Luck!

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00230331&cc=us&dlc=en&lc=en&product=391182&tmp_...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00261105&cc=us&dlc=en&lc=en&product=391182&tmp_...

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Regents Professor Regents Professor
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ShlomiL
Posts: 7,103
Registered: ‎01-03-2011
Message 3 of 3 (65 Views)
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Re: Faxing from Lion hangs

‎02-22-2012 10:39 AM

Hi,

I would also suggest you to install the latest HP Printer Software 2.8 combo from Apple:

http://support.apple.com/downloads/DL907/en_US/HPPrinterDrivers2.8.dmg

 

If the same issue persists, please clarify how the printer connected to your Mac.

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If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
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