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04-15-2009 10:36 AM
Hi all. Im getting the message: " pen failure" when trying to print using my HP deskjet 5650 with 10.4.12.
I ve been on 10.4 for 6 months with no problems and no obvious glitches from panther. I've cleaned the cartridges and electrical contacts on the carriage but still no joy. Where's my joy?
04-20-2009 04:51 PM
04-22-2009 01:46 PM
04-23-2009 10:12 AM
"Pen" is another word for cartridge. A repeated error message like yours usually means that one of your cartridges is having problems. You can try removing the cartridge, cleaning the contacts in the back of the cartridge (NOT the bottom, you'll end up smearing ink all over and damaging the cartridge further if you mess around with the bottom where the ink comes out!) and than reinserting the cartridge. If you still get the error after a couple of tries, you'll probably need to replace that cartridge.
04-17-2012 09:46 AM
I encountered the same problem with my Deskjet D4160, which has worked reliably for several years.
Firstly, the printer suddenly would not start printing when I attempted to print a document from Win7 Pro 64-bit. The green power switch started flashing, as did the yellow resume button, but at a slow flash rate. Win7 only reported that the printer was offline. I tried to print a diagnostic page by pressing the power and photo buttons at the same time. The diagnostic page printed correctly. H-m-m; strange.
I followed the diagnostic fault tree at the HP support page, but was still unable to resolve the problem. I then downloaded and installed the Photosmart Essentials software. One of the components is the HP Solution Center. The Solution Center then reported the electrical "pen" (which is actually a cartridge; hey, HP: Why doesn't the message say "cartridge" when the fault is in the cartridge?).
Turns out that the faulty black cartridge had been refilled several times by Costco, which is good value, and had somehow come to the end of its life.
Take-away: use the Solution Center, provided with Photosmart Essentials, to correctly debug printer problems. Win7 and the basic printer driver don't provide adequate information.
Writing from The OC, SoCal.