HP 8500A plus printer - weird error message and software issues.

[SallyAnn001]

I have a HP 8500A plus Model number CM756A

It stopped working on both my IMAC and  windows laptop both scanning and printing -  the error message I got when trying to scan was:

Process:         HP Scan 3 [208]
Path:            /Applications/Hewlett-Packard/HP Scan 3.app/Contents/MacOS/HP Scan 3
Identifier:      com.hp.scan.app
Version:         3.2.1 (3.2.1.0)
Code Type:       X86-64 (Native)
Parent Process:  launchd [91]

Date/Time:       2012-01-11 12:26:53.852 +0000
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version:  6

Interval Since Last Report:          2647210 sec
Crashes Since Last Report:           13
Per-App Interval Since Last Report:  17175 sec
Per-App Crashes Since Last Report:   12
Anonymous UUID:                      F40A4B3F-424A-4EDF-B0F7-E56DDF1C9772

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread:  9

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ALEDMDiscoveryTree initWithXMLDecoder:interfaceName:]: unrecognized selector sent to instance 0x115990cb0'
*** Call stack at first throw:

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I tried re installing the software - downloaded the drivers again from the HP website - now i can only see it as a FAX??? Any ideas please

My IMAC runs on OS X ver 10.6.8

Thanks

[MBJustice]

If it has stoppoed working on both the Mac and the Windows systems, I suspect it is either a communication or hardware issue.  How is the 8500A installed? 

[SallyAnn001]

Installed via usb, have managed to get it working onthe PC just still no luck with the MAC?? Could this be a software update issue as I know the mac did install some updates this week??

[MBJustice]

Is it a direct USB connection? Well if it's working on the Windows box.

Let's try to clean out the system and start from a clean slate.

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now, run a Software Update.

Finally, download and install the "Full Featured" Driver and Software from the "Support & Drivers" link at the top of this page.

Follow the prompts and setup the printer again with a new printer queue. 

[SallyAnn001]

Thank you for your responce.

I checked for updates - says none required. I have reinstalled software. This is from the link within the MAC printer set up - search for drivers as the driver on the HP web site:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41168...

for the Mac OS x ver 10.6 says it is only available on CD / DVD physical meadia and then when you hit that link I get error message:

error '80004005'

/Driver/dr_country_select.asp, line 37

So drivers installed from MAC search and printer is now appearing in the mac / system preferences / print & fax / printer list

Printer will now print and I can scan when I go into mac / system preferences / print & scan / printer list / choose 8500A /  scan option

But when I try and open HP Scan 3 I get error message:

Process:         HP Scan 3 [5027]
Path:            /Applications/Hewlett-Packard/HP Scan 3.app/Contents/MacOS/HP Scan 3
Identifier:      com.hp.scan.app
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [88]

Date/Time:       2012-01-11 18:22:21.694 +0000
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version:  6

Interval Since Last Report:          2668007 sec
Crashes Since Last Report:           17
Per-App Crashes Since Last Report:   4
Anonymous UUID:                      F40A4B3F-424A-4EDF-B0F7-E56DDF1C9772

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  0

Dyld Error Message:
  Library not loaded: /Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPScanCaptureMgr.framework/Versions/A/HPScanCaptureMgr
  Referenced from: /Applications/Hewlett-Packard/HP Scan 3.app/Contents/MacOS/HP Scan 3
  Reason: image not found

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So I can print and scan again - thank you but HP Scan 3 doesn't work any more? Does all this make sence?

Thanks

[MBJustice]

Yeah, it makes sense.  The HP software from hp.com is corrupted.  Installing the software from ASU has got you working again.  The scanning functions with that software are done through ICA.  Try downloading and installing the software that is listed as 10.7.  I believe this is backwards compatible with 10.6. 

[SallyAnn001]

Tried that but when you go to install it says that this is not supported by my system - only works on OS X 10.7 and above?