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06-22-2012 06:27 PM
Printer has been working for quite some time, and stopped working a few days ago.
In the queue I get an "Error" as the status
I have uninstalled the software countless times. installed from disc, and downloaded the latest driver for my computer (macpro, OS X 10.6.8).
Also switched cables & cartridges & it still will not work.
Now when I open the HP Utility I get a message telling me that some components on my computer were developed for another version & that some functionality will not be useable. Then it tells me to download the latest version, which I have done many times. I have had 3 HP printers connected tpo this computer of the past 6 months & now none of them work, so I uninstalled all the software for all them & focused on trying to just get the HP Deskjet 3050 J610 to work.
i did the Test in the HP Utility, which tells me if it prints OK that the fault is either the drivers or my computer's printing sytem. it does print OK, and the solution there is to install the latest drivers, which, again, I have done many times.
Anybody else having this kind of issue? Or have any idea what i should do?
Solved! Go to Solution.
06-23-2012 12:52 PM
If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
FInally, download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say "Thanks" by clicking the Kudos star in the post that helped you.
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