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05-29-2012 02:10 AM
I've recently bought a HP OfficeJet 4500 and I'm having problems with the Macintosh installation.
I'm on Intel Mac OS X 10.6.8 and I connected the printer to my iMac by using the USB cable.
The CD included with the printer is not readable, so I had to download the driver (OJ4500vG510a-f_Mac.dmg) from the HP website.
When I run the installer, the application is not able to recognize the device so no model is displayed in the list; then, I choose to continue the installation without specifying the model but when I have to do the configuration the installer is not able to find the correct device and so the setup procedure fails.
What I want is to use the printer wireless, so I think I should perform the configuration procedure and to specify that I want to use the Wi-Fi connection but I never reach this step because installer fails before.
I have to say that I successfully installed this printer on Windows XP and Windows 7 by downloading the drivers from the HP website and installing them without problems, but I'm not able to do the same thing with my Mac.
Can you help me, please?
What I have to do to get my printer work with my mac?
05-29-2012 08:41 AM
First, if you indeed have the 510a model, then it is not wireless. It will connect to a router via an Ethernet cable, though.
If you successfully installed it on an XP and Windows 7 machine, then it should already be on th network and you really do not have to install the priner.
What router are you using? What sub-model of printer is it (is it a 510a)?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
05-29-2012 09:37 AM - edited 05-29-2012 09:57 AM
I got the impression you are using the wrong software for your printer.
In order to get aligned, there are 3 sub models of the 4500 series:
- HP Officejet 4500 Desktop (G510a) - Provide USB connectivity only. - The driver posted above intended for this model.
- HP Officejet 4500 (G510g) - provide USB and Wired ethernet network connection
- HP Officejet 4500 Wireless (G510n) - Provide USB and Wireless network connection,
As you mentioned the printer connected to the network, therefore I doubt if the correct driver has been used.
Above you may find a direct download link for both of the models
Simply click the model which identical to the one listed on the front of the printer,
If my post resolved your problem, please mark it as as Accepted Solution
05-29-2012 10:26 AM
My printer support Wi-Fi connection and, however, the problem was not the wireless connection but the missing model name during the installation procedure.
In the meanwhile, I solved by configuring the printer for Wi-Fi connection from another computer with Windows installed; now, I'm able to use the printer even from my imac.
Thanks to all, anyway