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HP Officejet j6480 will not print via USB.
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04-21-2012 09:08 PM
The printer will print a test page and scans okay, but will not print via USB.
Re: HP Officejet j6480 will not print via USB.
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04-22-2012 07:52 AM
What version of OS X? Is the printer plugged directly into your Mac, not through a USB hub?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: HP Officejet j6480 will not print via USB.
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04-22-2012 09:05 AM
"What version of OS X?"
10.6.8. Mac is a MacBookPro.
" Is the printer plugged directly into your Mac, not through a USB hub?"
I've tried both. Directly into my Mac now.
Re: HP Officejet j6480 will not print via USB.
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04-22-2012 09:12 PM
Download and install this: support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: HP Officejet j6480 will not print via USB.
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04-23-2012 06:52 AM
Thanks for giving me something new to try. Sorry to say, it didn't work.
"Waiting for USB printer to respond..." Waiting. Waiting. Waiting.
Re: HP Officejet j6480 will not print via USB.
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04-23-2012 08:21 AM
Let's reset the printer. With it ON, unplug power from the back of the printer for 30 seconds. Plug back in and turn on.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: HP Officejet j6480 will not print via USB.
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04-25-2012 08:20 AM
Waiting for USB printer to respond... Waiting Waiting.
(Didn't work--I've tried that before as per instructions on help page.)
Re: HP Officejet j6480 will not print via USB.
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04-25-2012 09:18 AM
OK, turn the printer off. Hold the # and 6 keys while and for a few seconds after, turning it back on.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: HP Officejet j6480 will not print via USB.
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04-25-2012 12:03 PM
Thanks for persisting on this file. I tried turning it off and then holding down the # and 6 while turning it back on and for a few seconds after.
Still:
Waiting for USB printer to respond...
Re: HP Officejet j6480 will not print via USB.
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04-25-2012 12:08 PM
Try the same reset but use the # and 9 keys. This is a hard reboot of the printer. If done properly, the printer front panel should indicate that it has been reset.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
