HP PSC 1610 All-In-One doesn't see that paper is loaded (2596 Views)
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Top Student
HFRAVAL
Posts: 5
Registered: ‎04-16-2010
Message 1 of 6 (2,596 Views)

HP PSC 1610 All-In-One doesn't see that paper is loaded

HP PSC 1610 All-In-One doesn't see that paper is loaded and keeps asking me to load paper and press OK. I have done that per manual with no success. What's going on?

I am using an Intel MacBook running SnowLeopard

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PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 2 of 6 (2,588 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

You may have a piece of paper stuck somewhere.  Take the cover off of the back of the printer and look in there for something blocking the paper path or feed mechanism.  Also, take the output tray off and look in the front of the printer.

 

Use a flashlight!

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Top Student
HFRAVAL
Posts: 5
Registered: ‎04-16-2010
Message 3 of 6 (2,572 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

I followed your instructions with a very bright light. Nothing visible. Printer still asking to load paper.

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PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 4 of 6 (2,567 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

OK, I think this was among a series of "recalled" (years ago) printers where the feed rollers would become coated with a very slick substance that was outgassing from the rubber.  There was a cleaning kit made for this but I am not sure it is still available.  Instructions for it are here.

 

It the absence of the kit, you can clean the rollers manually by removing the rear door and scrubbing the three rollers with Scotchbrite.  Red was used in the kit, but green may be aggressive enough to do the job.  You may have to fiddle with the printer to clean the entire circumference of the three rollers.  Once you do this, you will be good to go for years to come!

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Student
rghaymon
Posts: 1
Registered: ‎06-19-2010
Message 5 of 6 (2,378 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

Need instructions on how to remove the rear door, and is scotchbrite available at office supply stores...not sure what this is.

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Posts: 20,135
Registered: ‎08-19-2009
Message 6 of 6 (2,371 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

The rear door removal should be very obvious.  If it is not to you, read your manual.

 

Scotchbrite - ask your local grocer or hardware store.

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