This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac (220 Views)
Reply
Provost
PrintDoc
Posts: 18,899
Registered: ‎08-19-2009
Message 11 of 19 (241 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

Are you using 10.6?  If you had HP software in you Applications folder, did you try the scrubber uninstall as listed in message 2 above?

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Honor Student
LeslieThanksU
Posts: 4
Registered: ‎02-12-2012
Message 12 of 19 (236 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

 I'm waiting to see what works for fallingthrough before I attempt anything (I'm a neophyte).  Am using my old 6110 until then and I don't want to cause problems with that one.  

 

What can I do about that irritating HPSmartX window that keeps popping up?  

Thanks for your help.  

Please use plain text.
Student
fallingthrough
Posts: 8
Registered: ‎04-28-2012
Message 13 of 19 (225 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

yep did the scrubber...

no HP apps anywhere now...

 

this should be easy right?

it was working fine until i got my mac fixed....

Please use plain text.
Provost
PrintDoc
Posts: 18,899
Registered: ‎08-19-2009
Message 14 of 19 (220 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

If you scrubbed the HP software you should re-download and install this: http://support.apple.com/kb/DL907

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Student
fallingthrough
Posts: 8
Registered: ‎04-28-2012
Message 15 of 19 (201 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

yep scrubbed downloaded installed... still no printer

Please use plain text.
Provost
PrintDoc
Posts: 18,899
Registered: ‎08-19-2009
Message 16 of 19 (197 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

If your Mac still does not see your printer on USB then there is either something very wrong with the printer or your Mac.  Can you see other USB devices?  Have you switched cables?

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Student
fallingthrough
Posts: 8
Registered: ‎04-28-2012
Message 17 of 19 (185 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

well

i'm going to go with printer, i tried hooking it to my 2 laptops (one macbook, the other sony) via usb and nothing

not recognised nothing...

 

which is odd becuase it was working fine before i brought my mac in

how it could randomly just up and quit on me after being turned off and dorment for less than a week.....

beyond me.

 

Please use plain text.
Provost
PrintDoc
Posts: 18,899
Registered: ‎08-19-2009
Message 18 of 19 (174 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

Do the other laptops see the hardware (on the Mac use System Profiler)?

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.
Student
fallingthrough
Posts: 8
Registered: ‎04-28-2012
Message 19 of 19 (172 Views)

Re: HP PhotoSmart C4180 All-In-One Setup Assistant problems for iMac

nope

none of the systems see it

 

thanks for your input though... i think its screwed

Please use plain text.