HP Photosmart 7200 series - trouble scanning with MAC

[msnare]

I have a mac notebook computer.  I am trying to scan from my all in one printer but it says it doesnt recognize a computer.  However, it will print when I print from my mac notebook so it seems like it should recognize it for scanning too. If I try to scan from my computer by going to HP Scan software, it says "scanner not found" - "scanner not initialized."

HELP is GREATLY APPRECIATED. 

[PrintDoc]

What version of OSX?

[msnare]

Version 10.5.6

Thanks in advance for any advice . . .  

[PrintDoc]

I assume you have a C7200 series (which is different than a 7200 series).  I will also assume you are using a USB connection.

Do this:

Uninstall the software (using the uninstaller in Applications, Hewlett-Packard).

Update your OS to 10.5.8 (using Software Update).

Install the C7200 series software from here.

If you are network-connected we may want to try a few other things, but the above instructions won't hurt anything. 

[schottsy]

hello.

i am on a new macbook pro and the printer and copier wors fine but scanner does not and I need to scan today. its a 7200 series.

can someone help me?

[PrintDoc]

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Download and install this: support.apple.com/kb/DL907

Now reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.