HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: HP Photosmart C4280 Printer Update not Available (485 Views)
Reply
Reply
Topic Options
Frank619 Student
Student
Frank619
Posts: 2
Registered: ‎04-20-2012
Message 1 of 3 (488 Views)
Report Inappropriate Content
Accepted Solution

HP Photosmart C4280 Printer Update not Available

‎04-20-2012 03:00 PM

Every time I try to get the latest update for my printer, I get "Update not available. The software service is currently not available. Please try again later.' Have tried again later for a few months. Get same answer. I need to update my printer, or at least to check on updates, for it to work with my new Apple Time Capsule. I'm using a MacBook Pro on Lion. 

0
Reply
0
Please use plain text.
 
Dean Dean
Dean
Daniel_Potyrala
Posts: 10,720
Registered: ‎01-31-2009
Message 2 of 3 (485 Views)
Report Inappropriate Content

Re: HP Photosmart C4280 Printer Update not Available

‎04-20-2012 03:33 PM

Hi,

Check the link below:

OS X 10.7 Lion: Installing and Using the Printer with Lion

 

** Say thanks by clicking the "Kudos! Star" which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
0
Reply
0
Please use plain text.
 
Frank619 Student
Student
Frank619
Posts: 2
Registered: ‎04-20-2012
Message 3 of 3 (481 Views)
Report Inappropriate Content

Re: HP Photosmart C4280 Printer Update not Available

‎04-20-2012 04:18 PM

OK so I had to pay $40 for support to fix this. I will put the solution here in case it helps someone.

Go to System Preferences/ Printers and Scanners. You have to pay attention to what printers you have and be able to set them up again. I only had the one. (By the way, it worked fine with the USB hooked into the MacBook, just would not work through the the new Time Capsule). 

 

so anyway, Right click (two finger) the area where the printers are listed in the left. It gives an option to reset--clear everything. Do that. When it's done, reboot. If you had a direct connection set up before, plug the USB into the MacBook, with the printer on before or during the reboot. This should bring back the printer set up for the printer directly plugged into the MacBook.

 

Once it's back up, go back to Printers and Scanners. Now plug the printer into the Airporter or Time Capsule. Then add a new printer (+ below the printer list) with the printer on. It should find the printer. Add it. 

 

this time it worked for me. 

Reply
Please use plain text.