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matehortua
Posts: 2
Member Since: ‎08-22-2012
Message 1 of 4 (1,314 Views)

HP Photosmart D110a OSX 10.8 printer is not connected error

Hi,

 

Product namePhotosmart D110a

OS: Mac OSX 10.8 fully updated

error message: Printer is not connected, but accesible via web browser.

 

 

I recently bought a HP Photosmart D110a printer, I`m using a MAcbook Pro OSX 10.8 (fully updated).

 

From the MAcbook in some few ocassions it prints but  most of the times it doesnt work.

 

I get an error saying (The printer is not connected)

 

 

I can ALWAYS acces the printer via the web browser (even when i get the not connected printer error),

I can even scan using the webscan utility

 

 

 

I tried setting a Automatic and a manual IP, but it doesnt make any difference.

I tried enabling and disabling the firewall but Nope any difference.

I have fully updated the firmware of the printer.

I tried removing the printer and configuring it back but nope, any difference.

 

If i print the Network config test, it says everything is OK 

Self test page also says everything is OK.

 

 

PLEASE HELP, I DONT HAVE ANY IDEA HOW TO SOLVE THIS.

MY WORKAROUND HAS BEEN PRINTING SENDING MAIL TO XXXX@hpeprint.com, BUT ..... I WOULD LIKE MY PRINTER TO WORK AS IT SHOULD. IT SEEMS TO BE AN  OS PROBLEM BUT I CANT FIND INFO ON HOW TO FIX IT.

 

 

Details of the printer:

Product Name HP Photosmart D110a

Product Model Number CN731A

Firmware Version TUL1FN1151AR

Total Page Count 68

Country/Region Latin America

 

 

 

Provost
ShlomiL
Posts: 9,819
Member Since: ‎01-03-2011
Message 2 of 4 (1,307 Views)

Re: HP Photosmart D110a OSX 10.8 printer is not connected error

Hi,

By your description I assume the issue more likely related with the network.

Any Mac OS uses Apple's Bonjour service to communicate with the device, which should also be supported by the router.

Some routers may not support Bonjour, may have the support for it enabled by the default configuration or might be improved by updating the router firmware.

 

Please clarify your router brand and model, if you may also locate the current firmware version it may helps.

 

Regards,

Shlomi

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Honor Student
matehortua
Posts: 2
Member Since: ‎08-22-2012
Message 3 of 4 (1,305 Views)

Re: HP Photosmart D110a OSX 10.8 printer is not connected error

Thanks for your fast response.

 

I have a HUAWEI Router  HG530

 

I dont see any Bonjour option on the router, so should i disable Bonjour on the printer?

 

Provost
ShlomiL
Posts: 9,819
Member Since: ‎01-03-2011
Message 4 of 4 (1,297 Views)

Re: HP Photosmart D110a OSX 10.8 printer is not connected error

Hi,

Disabling Bonjour will not help, as Mac OS relies on Bonjour it should be supported by either the Mac, printer and the router.

 

Disabling Bonjour will not resolve the issue..

You may bypass the issue for printing by adding a printer - under the IP port select the HP Jetdirect Socket and provide the IP address of the printer, however it will not resolve the scan problem.

 

According the following thread for the Huawei HG532 (I assume it should provide the same functionality) the router seems not to support Bonjour, however I would recommend you to contact your router service provider and verify its compatibility.

 

Regards,

Shlomi

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