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Re: HP Scan Pro Crashing (1399 Views)
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Honor Student
maw88
Posts: 4
Registered: ‎10-03-2009
Message 1 of 5 (1,495 Views)

HP Scan Pro Crashing

I have a photosmart C4280 all in one printer and a macbook pro operating on tiger (Mac OS X 10.4.11).

 

My scanner has worked seamlessly as recently as a few hours ago, but now HP Scan Pro (the application that I use to scan) crashes as soon as I open it. When I hit the scan button on the printer itself an error comes up saying that the USB is not connected. I tried restarting my computer but still no luck.

 

Any suggestions?  

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Posts: 18,883
Registered: ‎08-19-2009
Message 2 of 5 (1,476 Views)

Re: HP Scan Pro Crashing

DId you check the USB cable (and try another one) or try another USB port on your computer?
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Honor Student
maw88
Posts: 4
Registered: ‎10-03-2009
Message 3 of 5 (1,406 Views)

Re: HP Scan Pro Crashing

Yes, I did try a different USB. Last week I uninstalled and reinstalled the software and it seemed to fix the problem, but it has now come back. I tried to uninstall again but the "uninstall" button on the uninstaller will not work. I posted a new question further outlining the problem, because it has extended to my CS3 applications. 

 

http://h30434.www3.hp.com/psg/board/message?board.id=Macintosh&thread.id=4067

 

 

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Posts: 18,883
Registered: ‎08-19-2009
Message 4 of 5 (1,400 Views)

Re: HP Scan Pro Crashing

DId you re-install from the CD or from here?
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I am employed by HP
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Honor Student
maw88
Posts: 4
Registered: ‎10-03-2009
Message 5 of 5 (1,399 Views)

Re: HP Scan Pro Crashing

From the website
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