HP Scanjet G4050 Photo Scanner Driver for Snow Leopard

[joe-schmo]

Why does HP lie so much?  I have been waiting over 2 months for their PROMISED/PUBLISHED "late October 2009" date by which he driver software was to be released.  Meanwhile, it's almost late November, 2009 and still no software release.  HP is such a BACKWARDS annoying  company, whose "technical support" people should be US citizens instead of having to deal with Indians who fake it most of the time.

[brunoximus]

Same FRUSTRATIONS here. At first HP breaks support for the Laserjet 1020 in Snow Leopard. Thanks for making me buy a new printer. (this time a samsung). ... Then they promise G4050 drivers for late october, which they FAIL to deliver. I've been waiting since... and i've got scans to make.

System upgrade to snow-leopard: €30,-

Buying new replacement hardware because HP fails to deliver:   > €200,-

THANKS FOR NOTHING.

[bgoodz]

Same here, been waiting way too long for the updated drivers and the SL system still "can't find scanner".  I did an online chat with HP about a month ago and the first thing they wanted was $25 bucks just to answer a question when I refused they pointed me to some self help links which did not even work and the links I could connect to were of no help (they were polite thought).  Meanwhile I have a dead scanner.  I've had it with them, Epson here I come and they even have an update message with software for SL on their site.  I'm sure this will bother the heck out of HP ....one less customer LOL......... but when it's time to replace the color laser printer I now know what I will do and maybe even sooner.

[joe-schmo]

The ill will this company causes is without compare.  Perhaps if they turned over the "customer service" (not) and "technical support" (not) to American's they might improve their image and actual not be caught in their own lies. 

[mikereys]

 I got given this scanner so I could test it out this week. The guy who gave it to me is proud to work for HP (not the scanners division though) and thought he might convince me to go for HP scanners this way.

I think we can clearly say , test #FAIL !

[brunoximus]

It's mid december now... and i'm still waiting for those drivers which HP promised to deliver late october. I have been waiting to use my HP scanner since the release of snow leopard in late august.  My G4050 scanner is about 18 months old, and therefore it's totally unacceptable that HP has dropped support on this device and the OSX platform.

It's not like snow leopard suddenly dropped out of a clear sky. Snow leopard was available for developers / hardware manufacturers for over a year upon release.  Every major hardware manufacturer has updated their driver base; except HP.  At this point (and for the future) i have totally given up on HP.

[joe-schmo]

everyone email the executive office escalation customer relations representative: 

Mary Simpson 

Executive Customer Relations

Hewlett Packard

<text removed for privacy>

[Littondoddy]

I just downloaded the new driver for Snow leopard 10.6, posted by HP on 16 March 2010.  I was driven to do this by a fault in the previous HP Scan Pro for 10.5, in that when running under 10.6 it would not maintain the scan area setting for multi-page document scanning.  This means that each page has to be separately scanned, which is not acceptable.

However, in the new software for 10.6 ("HP Scanjet scanner"), I can't work out how to set the scan area at all, apart from just to A4 or US Letter size.  Maybe it doesn't allow any smaller setting?  Does anyone know?

To make matters worse, when I clicked on the help function to find out how to set the software, I got the error message "The operation couldn’t be completed. (HVURLHandlerErrorDomain error 1002.)".  From the blogs, this sounds like a failure on HP's part to convert the help files to be compatible with Snow Leopard.

When I chatted with HP's active help service, they firstly declined to assist because my G4050 was out of warranty and referred me to a fee-based service.  When I asked whether there was a way to report defects in HP's products without having to pay for the privilege, and explained that I want help for HP's defective software, not for the the scanner, they then declined to assist because they "weren't trained in Mac".  They referred me to a business-hours only telephone service.

Has anyone encountered this problem?

Does anyone know how customers can communicate with HP on their product defects, without being charged for it?  Even Microsoft do better than this.