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01-22-2012 11:49 AM - edited 01-22-2012 01:18 PM
Product: HP Photosmart 5510
OS: OSX Lion
Error: HP Utility app unexpectedly crashes
I got on chat with an HP tech, and we tried various things, such as, remove all printer drivers, verify/repair disk permissions, restart comp, uninstall/install software, YET STILL the problem remains, the only solution was to wait for a new software update... womp womp. >:\
Details: Im trying to change the settings of the "Scan to Comp" shortcuts, specifically in the "Scan Tasks" tab> Document to file, thus, im unable to customize the settings. See pic below.
Its also worthy to metion that I downloaded the HP software "Photosmart-5510-series_v12.14.0.dmg" and once i encountered the crash, i uninstalled, and redownloaded the software just to be safe, but still the same problem.
Solved! Go to Solution.
01-23-2012 04:22 AM
The issue is known and currently being investigated..
Unfortunately there is not much to do than waiting for a patch to resolve the issue.. it should be available soon as much as I aware.. Make sure to follow the Download pages for any available patch, hopefully in the next weeks.
If my post resolved your problem, please mark it as as Accepted Solution
01-25-2012 06:51 AM
just want to let you know that HP has released a software patch that solves the issue with HP Utility crashing. You can find it here: Critical Update to fix Scan to Computer issue on Mac OS X v10.7
Please note that it will update your HP Scan application with a new layout as well.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Although I work for HP my posts and replies are my own