HP iPrint App for iPad sees printer, but not scanner

[haroldo]

My WiFi iPad has the HP iPrint App installed.

I can see the printer (HP F4580, All In One) and print, but the iPad app doesn't see the scanner (which is the same device).

Any clues?

Thanks!

[PrintDoc · Accepted solution]

Yup, the iPrint app is just that - for printing.  It will not scan.

[haroldo]

Thanks! I guess they didn't bother telling the graphics designers who set up the app...and put in a very pretty icon of a scanner

[BlackDuke07]

Are you sure it can't scan? The people that make the App seem to think it can!

New with HP iPrint Photo 3.0

• Print PDF and text documents
• Enhanced iPad viewing and use
• Scan photos and documents wirelessly from HP e-All-in-One printers to iOS devices
• Print email attachments (PDF and TEXT files) via Document Support feature
• File Transfer from PC or Mac wirelessly or via USB cable

That is from http://h41112.www4.hp.com/mobileapps/hp-iprint30-ios.html

[4t9rs]

I've got the same problem with my iPhone with this app.  It sees my printer but not the scanner, and it's the same device -- Photosmart Premium C309g.  And, yes, the app says that it's supposed to scan....................

[PrintDoc]

Like it says above "Scan photos and documents wirelessly from HP e-All-in-One printers to iOS devices".  

The C309g is not an e-printer.

[4t9rs]

Thanks for the information, PrintDoc.  You seem pretty knowledgeable regarding the Photosmart Premium C309g; so maybe you can help me with the other problem that I'm having with the SCAN preview display.  Here's the link to my post:

http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/Photosmart-Premium-C309g-scan-display-windo...

Hope you can help shed some light on this for me.  Thanks..................4t9rs (Paulette)

[TomKC]

I have this same problem with my 8500a / 910a, it will print using iPrint and HP's ePrint app but the ePrint app will not recognize the scanner from my iPad. (I can wirelessly scan and print from my notebook computer.)

[PrintDoc]

Restart your router by pulling its power plug momentarily.